Rail Safety Worker

Help & Resources

Help and Resources

Time-saving ID check improvements are here!

An important step in the Rail Safety Worker (RSW) solution is the requirement for an ID check as workers are registered.

This extra measure increases security and reduces the chances of fraud.

Pegasus is pleased to offer our valued users an improved ID check experience in RSW. When you register a new worker, you will be prompted to complete their verification in the portal, providing details of ID sources for the worker as requested.

This improvement is available for all new workers you register.

Click here to review resources about this improved process.

Pegasus transitions from RIW to RSW

Please find below information about the Pegasus transition from managing the RIW program to managing the RSW program in June 2019. For information about the RIW system, please visit riw.net.au.

Please review this PDF for more information about the differences between RIW and RSW.

Are RIW cards still accepted on Pegasus RSW sites?

Yes, sites and projects managed by Pegasus will recognise all valid RIW cards.

The card will be read by Pegasus kiosks, tablets, turnstiles and gates. Workers will see no change to their previous experience – they will simply be swiping with another card.

What do I do if I still hold a Pegasus RIW card?

Pegasus has sent stickers with the Pegasus logo to all existing RIW cardholders to place over the RIW and ARA logos so the card can still be used on Pegasus projects.

User Guides

ID verification

Pending actions:


Mobile app:

Helpful Resources

This Knowledge Base includes steps to help an administrator check company compliance, search for and edit employees, run reports on competencies or work hours, and create users, among other helpful tips. This process can be completed in Onsite, the Pegasus software that powers Rail Safety Worker.

The Business Rules specify the requirements of the documents you upload in Rail Safety Worker. Ensuring your documents meet these requirements will save time and have your workers approved faster.


Authorised Health Professionals (AHPs)

Search for an AHP (external link)

Frequently Asked Questions

Please click to expand the FAQ below.

Where do I register and manage workers in the RSW system?

If you are a registered Pegasus user, select to LOGIN at the top of the page to find the system. If you had an account in the former Pegasus RIW system, you will be able to use those details to login and find your workers in the RSW system.

To register as a new Pegasus user, select to REGISTER at the top of the page to create your account and register your workers for RSW cards.

If I had a Pegasus RIW account, can I use it to login to the RSW system?

Yes, you can! If you had an account in the former Pegasus RIW system, you will be able to use those details to login and find your workers in the RSW system if you are working for a Pegasus RSW Partner. All the information you had in the Pegasus RIW system will be there when you login.

Which card can my workers use on sites and projects managed in RSW?

Workers can continue to use the green RIW card to access Pegasus RSW sites (you have been sent Pegasus stickers to cover the RIW and ARA logos):



New workers will be issued with an orange RSW card as you register them:

How much do RSW cards cost?

RSW cards cost $100 + GST per worker and are valid for 10 years.

RSW subscriptions must be renewed every year, and cost $30 + GST for the management of roles and competencies and access to a local support team.

There is no cost to register an organisation in RSW.

How is the data in RSW protected?

Your privacy and the protection of your data is vital to Pegasus. Please refer to the Pegasus Privacy Policy.

Who do I contact if I need help in the RSW system?

For help in the Rail Safety Worker system, please phone Pegasus on 1300 309 566 during business hours, or email rsw@pegasus.net.au.